Privacy Policy

Swiing values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make a purchase, or interact with us. By using our site, you agree to the practices described here.

1. Information We Collect

We collect the following types of information:

a) Information you provide directly

Name, shipping/billing address, email address, phone number
Payment details (processed securely by third-party providers; we do not store full card numbers)
Account login details if you create an account
Messages, reviews, or other content you submit

b) Information collected automatically

Device and browser type, IP address, operating system
Pages visited, time spent, links clicked, and referral sources
Cookies and similar tracking technologies

c) Information from third parties

Payment processors, shipping carriers, and analytics partners may provide transaction or delivery information.
Social media platforms may share information when you interact with us via their services.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Provide customer support and respond to inquiries
Manage your account and purchase history
Improve our website, products, and user experience
Send transactional updates (order confirmations, shipping notifications)
Send marketing emails and promotions (only with your consent, where required by law)
Prevent fraud, enforce our Terms & Conditions, and comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to make our website work, remember your preferences, and improve performance.
Analytics cookies help us understand how visitors use our site.
Marketing cookies may be used to deliver relevant ads through platforms such as Google or Meta.
You can manage cookie preferences in your browser or through our cookie banner where applicable.

4. Sharing of Information

We do not sell your personal information. We only share it with trusted partners as necessary to run our business:

Payment processors (for secure transactions)
Shipping/logistics providers (to deliver your orders)
IT and website hosting providers (to maintain functionality and security)
Analytics and marketing services (for site performance and communications, with consent where required)
Legal authorities (if required by law or to protect our rights and users)

5. Your Rights

Depending on your location, you may have rights under data protection laws (such as the Malaysian PDPA, EU GDPR, or California CCPA). These may include:

Accessing the personal data we hold about you
Correcting inaccurate or incomplete data
Requesting deletion of your data (subject to legal/contractual limits)
Withdrawing consent for marketing at any time
Opting out of certain cookies and tracking
Portability (requesting your data in a structured format, where applicable)

To exercise these rights, email us at swiiingofficial@gmail.com. We may need to verify your identity before fulfilling your request.

6. Data Retention

We retain your information only as long as necessary to:

Fulfil your orders and provide services
Meet legal, tax, and accounting requirements
Resolve disputes or enforce our agreements
After that, data is securely deleted or anonymised.

7. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

8. Children’s Privacy

Our website is not directed to children under 13 (or the minimum age of consent in your country). We do not knowingly collect personal data from minors. If we learn that a child has provided us with personal information, we will delete it promptly.

9. International Transfers

If you are located outside [Malaysia], your data may be processed in countries where data protection laws differ from those in your region. By using our services, you consent to such transfers, subject to safeguards we put in place.

10. Third-Party Links

Our site may link to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Swiing / Team Moxim Sdn Bhd

Email: swiiingofficial@gmail.com

Address: Level 4, No. 19-20,Jalan Tembaga SD5/2, Bandar Sri Damansara, 52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Phone: 018-256 7888